OKAXI
Solutions

Real-World Solutions

Systems we have actually built and successfully operated, which serve as tangible proof of OKAXI's capability.

CORE SOLUTION

Content Personalization Platform

The core platform that deeply understands every customer — personalising content, automating retargeting and integrating with MCP clients (Claude Code, Cursor, ...) so admins can ask natural-language questions and get precise insights into user behaviour.

  • NLP & Local Vocabulary

    Understand local slang, jargon and industry terms to classify content accurately.

  • Content Personalisation

    Every reader gets a unique article stream based on reading history — no two are the same.

  • AI Admin Dashboard

    Keyword trends, detailed reports, Agentic website checks — all in one screen.

  • MCP Client Integration

    Connect Claude Code, Cursor and other MCP clients to ask about your customers in plain language and receive instant analysis.

  • Large-scale Email Marketing

    Personalise and send campaigns to millions of recipients based on real behaviour.

  • MCP Integration

    Standard MCP Server lets Claude Code, Cursor, Windsurf and any other client connect and query customer data in plain language.

Explore CPP in detail
AI Admin Dashboard
MCP · Claude Code · Cursor
Retail Tech

Enterprise Retail Management System

One Unified Platform That Connects Field Staff to AI Contact Center

OKAXI successfully designed and deployed a comprehensive management system for large-scale retail enterprises, resolving critical pain points in field staff management, internal operations, and customer experience.

Field Staff Management

Real-time tracking of location, KPIs, and activities for sales and field staff. Automated check-in/check-out, route reporting, and customer visit planning management.

Internal Operations Management

Integrated internal process management platform: approvals, task tracking, document management, and real-time business reporting in a single interface.

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AI-Powered Smart Contact Center

AI contact center system with speech recognition, automatic request classification, and intelligent call routing. AI Agents handle routine calls, freeing agents for complex situations.

Outcomes Achieved

  • Significant reduction in manual reporting time for field staff

  • AI contact center automatically resolves the majority of routine inquiries

  • Real-time operational data enables faster, more accurate management decisions

  • Digital training platform significantly shortens new employee onboarding time

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We are ready to consult and propose a solution tailored to your industry and business scale.

Internal Operations

Internal Operations & AI-Powered Contact Center

End-to-End Automation That Spans Customer Requests Through Employee Training

OKAXI deploys an integrated operations platform for retail enterprises that includes an AI Agent-powered smart contact center, an online training system, and internal process management. These pieces unify into a seamless data flow from customer to employee.

AI Contact Center

AI Agent-Integrated Smart Contact Center

This contact center does not just route calls. AI Agents genuinely understand requests, classify them, and resolve them automatically. Staff only handle genuinely complex situations.

  • Real-time speech recognition (ASR) and customer intent analysis
  • AI Agent automatically resolves a majority of routine requests without transfer (approximately 70% in the reference deployment scenario)
  • Intelligent transfer with full call summary provided to the receiving agent
  • Call analytics dashboard: customer sentiment, request types, and trend tracking
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LMS Training

Internal Training System with LMS Integrated into KPIs

An online training platform designed specifically for retail enterprise operations, directly connected to KPI evaluation and HR management systems.

  • Role-based courses: field staff, warehouse, accounting, and management tracks
  • Assessments and completion certificates integrated directly into employee records
  • Progress tracking and automated reminders via mobile application
Internal Process

Full Digitization of Internal Approval Workflows

Replace email and paper with a digital platform that spans proposals, multi-level approvals, archiving, and retrieval, all accessible from mobile.

  • Complete digitization of approval workflows: procurement, HR, and operating costs
  • Real-time reporting dashboards segmented by management level
  • Integration with existing ERP/HRM systems via REST API
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Outcomes Achieved

1

AI contact center automatically resolves the majority of routine requests, significantly reducing staff workload

2

Internal approval time reduced from days to minutes

3

Employee training completion and assessment rates significantly increased

4

Unified operational data that eliminates departmental silos entirely

Talk to an Expert

We are ready to consult and propose a solution tailored to your industry and business scale.

Facing a Similar Challenge?

We are ready to consult and propose a solution tailored to your industry and business scale.

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