Field Staff Management
Real-time tracking of location, KPIs, and activities for sales and field staff. Automated check-in/check-out, route reporting, and customer visit planning management.
Solutions
Real-World Solutions
Systems we have actually built and successfully operated, which serve as tangible proof of OKAXI's capability.
Retail Tech
Enterprise Retail Management System
One Unified Platform That Connects Field Staff to AI Contact Center
OKAXI successfully designed and deployed a comprehensive management system for large-scale retail enterprises, resolving critical pain points in field staff management, internal operations, and customer experience.
Internal Operations Management
Integrated internal process management platform: approvals, task tracking, document management, and real-time business reporting in a single interface.
Online Training System
Internal LMS with courses, assessments, and employee learning progress tracking. Supports multimedia content and integrates with KPI evaluation systems.
AI-Powered Smart Contact Center
AI contact center system with speech recognition, automatic request classification, and intelligent call routing. AI Agents handle routine calls, freeing agents for complex situations.
Outcomes Achieved
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Significant reduction in manual reporting time for field staff
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AI contact center automatically resolves the majority of routine inquiries
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Real-time operational data enables faster, more accurate management decisions
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Digital training platform significantly shortens new employee onboarding time
Talk to an Expert
We are ready to consult and propose a solution tailored to your industry and business scale.
Internal Operations
Internal Operations & AI-Powered Contact Center
End-to-End Automation That Spans Customer Requests Through Employee Training
OKAXI deploys an integrated operations platform for retail enterprises that includes an AI Agent-powered smart contact center, an online training system, and internal process management. These pieces unify into a seamless data flow from customer to employee.
AI Contact Center
AI Agent-Integrated Smart Contact Center
This contact center does not just route calls. AI Agents genuinely understand requests, classify them, and resolve them automatically. Staff only handle genuinely complex situations.
- Real-time speech recognition (ASR) and customer intent analysis
- AI Agent automatically resolves ~70% of routine requests without transfer
- Intelligent transfer with full call summary provided to the receiving agent
- Call analytics dashboard: customer sentiment, request types, and trend tracking
LMS Training
Internal Training System with LMS Integrated into KPIs
An online training platform designed specifically for retail enterprise operations, directly connected to KPI evaluation and HR management systems.
- Role-based courses: field staff, warehouse, accounting, and management tracks
- Assessments and completion certificates integrated directly into employee records
- Progress tracking and automated reminders via mobile application
Internal Process
Full Digitization of Internal Approval Workflows
Replace email and paper with a digital platform that spans proposals, multi-level approvals, archiving, and retrieval, all accessible from mobile.
- Complete digitization of approval workflows: procurement, HR, and operating costs
- Real-time reporting dashboards segmented by management level
- Integration with existing ERP/HRM systems via REST API
Outcomes Achieved
1
AI contact center automatically resolves the majority of routine requests, significantly reducing staff workload
2
Internal approval time reduced from days to minutes
3
Employee training completion and assessment rates significantly increased
4
Unified operational data that eliminates departmental silos entirely
Talk to an Expert
We are ready to consult and propose a solution tailored to your industry and business scale.
Facing a Similar Challenge?
We are ready to consult and propose a solution tailored to your industry and business scale.
Talk to an Expert